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Article Title: Teach Learners to Use Job Aids

Publication: Integrated Learnings: eLearning

Summary: Many organizations have job aids available in a company intranet or performance support system to help employees perform job tasks. This article makes a case for designing eLearning that trains learners on how to use job aids rather than solely focusing on the tasks themselves.

It’s consistent with how we learn. The January/February issue of Scientific American Mind described the Google effect of how people learn. In short, research suggests that the internet has changed the way our brains store information – instead of remembering the information itself, we’ve become programmed to remember how to access information for future reference.

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